Privacy Policy

1. Introduction

9bde ("we", "us", or "our") operates the website https://9bde.vip and provides online casino, sports betting, and related entertainment services primarily to players based in Bangladesh. We are committed to protecting the privacy and personal data of every individual who visits our platform, creates an account, or interacts with our services.

This Privacy Policy explains what personal information we collect, the purposes for which we use it, with whom we share it, and the choices and rights available to you. By using 9bde's website or services, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our platform.

2. Information We Collect

When you register for an account, deposit funds, place bets, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and copies of government-issued identification documents where required for KYC verification.
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket account verification), and city of residence (e.g. Dhaka, Chittagong, Sylhet).
• Financial information: payment method details, deposit and withdrawal transaction records, and account balance history. We do not store full card numbers — card payments are handled via encrypted third-party processors.
• Technical information: IP address, browser type and version, device type, operating system, and session timestamps — collected automatically when you access 9bde.
• Gameplay data: betting activity, game history, wagering patterns, and promotional campaign interactions used to improve our service and ensure responsible gaming compliance.

3. How We Use Your Information

9bde uses the personal data we collect for the following clearly defined purposes:

• Account Management: to create, verify, and maintain your 9bde player account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and authenticate your identity when you log in.
• Service Delivery: to provide access to cricket betting, live casino, slots, crash games, and all other entertainment products available on the 9bde platform.
• Fraud Prevention and Security: to monitor for suspicious activity, prevent unauthorised account access, and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Communications: to send you important account notifications, bonus alerts, and, where you have opted in, marketing communications about promotions, seasonal offers (such as Eid, BPL, or Pohela Boishakh specials), and new game launches.

4. Cookies and Tracking Technologies

9bde uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session after login, and gather aggregate usage statistics. You may control cookie preferences through your browser settings. The three main categories we use are:

• Essential cookies: strictly necessary to operate the site — for example, keeping you logged in during a session and remembering your language preference (English or Bengali).
• Analytics cookies: help us understand how players navigate the platform so we can improve page layouts, game discovery, and deposit flows. Data is aggregated and not tied to individual identities.
• Marketing cookies: used to measure the effectiveness of promotional campaigns and to avoid showing you the same advertisement repeatedly. You can opt out of marketing cookies without affecting core site functionality.

5. Sharing Your Information

9bde does not sell, rent, or trade your personal data to third parties for their own marketing use. We may share your data only with the following categories of trusted partners, strictly limited to what is necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank — solely to process your deposit and withdrawal transactions.
• Game and technology providers: software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised gameplay data necessary to provide the game service and verify fair play.
• Legal and regulatory authorities: where 9bde is required by applicable law, court order, or regulatory direction to disclose personal data, we will do so only to the extent required and will notify you where legally permissible.
• Business successors: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, hashed and salted storage of passwords, firewall and intrusion detection systems, and regular security audits.

Despite our best efforts, no internet-based system can be guaranteed completely secure. If you suspect any unauthorised access to your 9bde account, please contact our support team immediately at [email protected]. We maintain a 24/7 support operation with English and Bengali assistance available to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: retained for the full duration of your account's active status.
• Transaction records: retained for a minimum of five (5) years following the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents (KYC): retained for a minimum of five (5) years following account closure, in line with AML best practices.
• Marketing preferences: retained until you withdraw consent or unsubscribe, at which point your marketing profile is deleted within 30 days.

8. Your Rights as a Data Subject

As a 9bde player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right to Access: you may request a copy of the personal data we hold about you at any time.
• Right to Rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: in certain circumstances you may request that we delete your personal data. Note that we may be required to retain some data for legal compliance even after account closure.
• Right to Object: you may object to the processing of your data for direct marketing purposes at any time. Opt-out requests are actioned within 10 business days.
• Right to Data Portability: you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.

9. Children and Age Verification

9bde is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, all players are required to confirm their age and may be asked to provide identity documents as part of our KYC process.

If we discover that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data from our systems. If you believe a minor has registered on our platform, please notify us immediately at [email protected]. 21+ only.

10. Third-Party Links and Services

The 9bde platform may reference third-party game providers, payment services, and technology partners. While we work only with trusted partners, we are not responsible for the privacy practices of external services once you leave our platform. We encourage you to review the privacy policies of any third-party service you interact with.

11. International Data Transfers

9bde's primary operations serve players in Bangladesh. However, some of our technology and infrastructure partners may be based in other countries. When personal data is transferred outside Bangladesh, we take appropriate contractual safeguards to ensure your data receives an equivalent standard of protection.

All international data transfers are conducted in accordance with applicable data protection standards, and we only engage partners who commit to maintaining appropriate privacy and security safeguards consistent with this policy.

12. Changes to This Privacy Policy

9bde reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or data processing practices. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least 14 days before the changes take effect.

The effective date of the current version of this policy is shown at the top of the page. Your continued use of 9bde's services after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using 9bde and may request account closure by contacting [email protected].

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bde handles your personal data, please contact our Data Support Team. We are available around the clock — 24 hours a day, 7 days a week — in both English and Bengali, supporting players across Bangladesh from Dhaka to Cox's Bazar.

Email (plain text, not a link): [email protected]. Response times are typically within 2 hours during Bangladesh Standard Time (BST, UTC+6) peak hours, and within 12 hours at all other times.